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    How to choose the right cancellation policy for you

    How to choose the right cancellation policy for you

    Find what works best for your space and hosting style.
    Na Airbnb tarehe Nov 20, 2019
    Inachukua dakika 3 kusoma
    Imesasishwa tarehe Nov 20, 2019

    Highlights

    • The right cancellation policy depends on you and your listing—there are pros and cons to each policy

    • A Moderate policy strikes a balance between flexibility and host protection

    • Hosts who select Moderate or Flexible can also offer a non-refundable option for the best of both worlds

    Life happens, and sometimes guests have to cancel. For that reason, Airbnb offers a range of cancellation policies—Flexible, Moderate, and Strict—that allow you to find the right balance between predictability for you and flexibility for your guests.

    • Flexible cancellation policy: Guests can get a full refund, minus Airbnb's guest service fee in some cases, if they cancel up to 24 hours before their check-in time. Less than 24 hours before check-in, the first night is non-refundable but 100% of the remaining nights will be refunded.
    • Moderate cancellation policy: Guests can get a full refund, minus Airbnb's guest service fee in some cases, if they cancel up to 5 days of check-in. Less than 5 days in advance, the first night is non-refundable but 50% of the remaining nights will be refunded.
    • Strict cancellation policy: Guests can get a full refund, minus Airbnb's guest service fee in some cases, if they cancel within 48 hours of booking and at least 14 days before check-in. Between 7 and 14 days prior to check-in, guests can get a 50% refund. After that, no refund will be given.

    Check out Airbnb's cancellation policies page for more details including what happens when guests cancel during their stay. Reservations hosted in Italy have a different set of policies.

    Which one is the best?

    It really depends on how much a cancellation would impact you and your listing. Is your space a private room or an entire home? Is it close to where you live or far away? Do you do all the hosting work yourself, or do you have help? Your answers to these questions, along with a few market factors, can help you decide on the best cancellation policy for you.

    When a Strict policy might be best

    A Strict policy can be a deterrent for some guests, but it might still make sense for you. Strict might be best if:

    • A cancellation would be a major disruption for you. With this policy, you can greatly minimize your risk of a cancellation.
    • You have a vacation rental, and it’s the high season. If lots of travelers are hoping to book in your area, you can be more rigid with your policy. You’ll also want to make sure you don’t miss out on important revenue during this time.

    When a Flexible or Moderate policy might be best

    Guests tend to favor Flexible and Moderate policies, so if your goal is to attract as many guests as possible, it makes sense to stick with one of these. A Flexible or Moderate policy might be best if:

    • A cancellation is less disruptive to you. Can you easily adapt when guests cancel at the last minute? That’s a good reason to keep things flexible.
    • Your listing is in a competitive market. Having a more flexible policy can be one way to win over potential guests.
    • You have a vacation rental, and it’s the low season. During this time, you may want to play with pricing and flexibility to attract more guests.

    Moderate may be a way to strike a balance between Flexible and Strict. It discourages last-minute cancellations, while still attracting guests who might be on the fence, like business travelers who are often required to book refundable listings. It might also ease your mind to know that Airbnb data shows that hosts with Moderate policies tend to experience the highest rate of successfully completed nights.

    The best of both worlds

    Want to have your cake and eat it too? You can offer a non-refundable option for 10% less, alongside Flexible or Moderate. Not only will this strategy help safeguard a majority of your revenue, it may also lead to more bookings. Marketplace test data shows that hosts who offer this option earn more revenue when compared to offering just Flexible or Moderate alone.

    Highlights

    • The right cancellation policy depends on you and your listing—there are pros and cons to each policy

    • A Moderate policy strikes a balance between flexibility and host protection

    • Hosts who select Moderate or Flexible can also offer a non-refundable option for the best of both worlds

    Airbnb
    Nov 20, 2019
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