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    Airbnb Answers: Protecting you from guest cancellations

    Airbnb Answers: Protecting you from guest cancellations

    A new non-refundable option helps protect against guest cancellations.
    Na Airbnb tarehe Oct 1, 2019
    Inachukua dakika 2 kusoma
    Imesasishwa tarehe Mar 5, 2020

    Highlights

    • Airbnb can help protect hosts from unexpected guest cancellations

      • A new Non-refundable cancellation policy is an optional add-on alongside Flexible or Moderate cancellation policies

        • Benefits include protected earnings, peace of mind, a more competitive listing, and more money

          You asked: How can Airbnb help protect me from guest cancellations?

          Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you end up missing out on expected earnings.

          Many of you have asked for Airbnb to help protect you from these unexpected cancellations. We listened, and now have a solution.

          New non-refundable cancellation option

          Based on feedback from hosts like you, we launched a pilot program featuring a new Non-refundable cancellation policy as an optional add-on alongside the Flexible or Moderate cancellation policies. During the pilot, more than half of eligible guests chose to book non-refundable trips, so we’re introducing it to all hosts this month.

          With this new non-refundable option, you can offer guests a 10% discount, but you keep your payout no matter when they cancel. By offering this discount, you may see more bookings from guests who are confident in their travel plans.

          Here’s a breakdown of the benefits:

          • Protected earnings and peace of mind. If guests choose this option and cancel, you’ll still get paid.
          • A more competitive (and attractive) listing. The discounted base price will appear in search results and will increase the appeal of your listing compared to other similar listings.
          • More money. Hosts in our pilot program who offered a non-refundable option earned an average of 5% more with a listing price that was more competitive.

          Try it out today

          Update your cancellation policy, and remember that the non-refundable option is only available for Flexible and Moderate policies. If you have a Strict policy, this new feature offers a great reason to re-evaluate your existing cancellation policy.

          We’re excited to offer you this new feature to manage your listing and better match you with the right guests for your space. Happy hosting!

          Information contained in this article may have changed since publication.

          Highlights

          • Airbnb can help protect hosts from unexpected guest cancellations

            • A new Non-refundable cancellation policy is an optional add-on alongside Flexible or Moderate cancellation policies

              • Benefits include protected earnings, peace of mind, a more competitive listing, and more money

                Airbnb
                Oct 1, 2019
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