Kituo cha Msaada – ukurasa wa mwanzo
Mapendekezo yataonyeshwa baada ya kuandika kwenye sehemu ya utafutaji. Tumia mishale ya juu na chini ili kutathmini. Tumia ingia ili kuchagua. Ikiwa maneno yaliyochaguliwa ni kifungu cha maneno, kifungu hicho kitawasilishwa kwenye utafutaji. Ikiwa pendekezo hilo ni kiunganishi, kivinjari kitaelekeza kwenye ukurasa huo.
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Omba au utume pesa katika Kituo cha Usuluhishi

A Host sending their guest a partial refund for a missing amenity, a guest sending their Host a payment for breaking a coffee mug, and much more—the Resolution Center makes it easy to handle money-related requests for an Airbnb stay or Experience.

Omba pesa kutoka kwa Mwenyeji au mgeni wako katika Kituo cha Usuluhishi

  1. Bofya Kituo cha Usuluhishi kisha ubofye Omba pesa
  2. Teua nafasi iliyowekwa kisha ubofye Chagua
  3. Chini ya Ombi hili ni la nini?, chagua sababu inayoelezea vizuri zaidi kwa nini unaomba pesa
  4. Weka kiasi cha pesa unachoomba
  5. Pakia viambatisho vya hiari kisha uweke maelezo
  6. Bofya Inayofuata kisha Omba

Tuma pesa kwa Mwenyeji au mgeni wako katika Kituo cha Usuluhishi

  1. Bofya Kituo cha Usuluhishi kisha ubofye Tuma pesa
  2. Teua nafasi iliyowekwa kisha ubofye Chagua
  3. Chini ya Malipo haya ni ya nini?, chagua sababu inayoelezea vizuri zaidi kwa nini unatuma pesa
  4. Weka kiasi cha malipo kisha uweke maelezo
  5. Bofya Inayofuata
  6. Chagua njia ya malipo kisha ubofye Thibitisha na ulipe

If the reservation checkout date was more than 60 days ago

You can only submit a new Resolution Center request up to 60 days after a reservation's checkout date.

You can respond to an existing Resolution Center request—like choosing to pay the full amount, paying a different amount, or declining the request—more than 60 days after checkout, as long as the request was submitted within the 60 days after checkout.

If the reservation hasn’t yet started

Hosts can use the Resolution Center to send money to a guest before their confirmed reservation’s check-in, as long as it’s a partial refund. Guests can send money to a Host before check-in, but they can’t request money from a Host until their reservation has started.

If a guest cancels their reservation before check-in and their Host has agreed to a full refund, either the guest or Host can initiate it:

  • The guest can request a full refund from the Host in the Resolution Center
  • The Host can contact Airbnb to have our Community Support team refund the guest in full

If the reservation check-in has passed

Hosts and guests can both use the Resolution Center to send or request money from one another after check-in.

If a guest cancels their reservation and it’s past check-in, their Host can send a full refund to the guest in the Resolution Center.

If the reservation is a hotel stay

The Resolution Center may not be available for use with some hotel stays. In those cases, guests of hotel stays and their Hosts will need to resolve any money-related requests directly.

Je, makala hii ilikusaidia?

Makala yanayohusiana

Pata msaada kuhusu nafasi ulizoweka, akaunti na kadhalika.
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