Jinsi AirCover kwa ajili ya Wenyeji inavyofanya kazi

AirCover kwa ajili ya Wenyeji hutoa ulinzi kamili kila wakati unapowakaribisha wageni. Inajumuisha uthibitishaji wa utambulisho wa mgeni, ukaguzi wa nafasi iliyowekwa, bima ya dhima ya Mwenyeji ya USD milioni 1 na ulinzi dhidi ya uharibifu wa USD milioni 3, pamoja na ulinzi kwa ajili ya vitu vyako vya thamani, magari yaliyoegeshwa na boti kwenye nyumba yako.

Jumuiya yetu imejikita katika uaminifu. Hiyo ndiyo sababu wageni wote wanaoweka nafasi lazima wakamilishe mchakato wetu wa uthibitishaji wa utambulisho. Tunapothibitisha utambulisho wa mgeni, tunathibitisha taarifa fulani binafsi, kama vile jina lake la kisheria, anwani, nambari ya simu au maelezo mengine ya mawasiliano.

Mara baada ya mgeni kuthibitishwa, atapata beji iliyothibitishwa na utambulisho. Hii inaonyeshwa kwenye Airbnb kama beji nyekundu yenye alama karibu na picha yake ya wasifu. Aidha, tunaweza kufanya uchunguzi wa uhalifu kwa wageni wanaoishi nchini Marekani.

Pata maelezo zaidi kuhusu uthibitishaji wa utambulisho wa mgeni

Sera yetu ya Usumbufu wa Jumuiya inakataza sherehe zisizoidhinishwa na zinazovuruga. Tunatumia teknolojia tunayomiliki ya ukaguzi wa nafasi iliyowekwa ili kusaidia kutekeleza sera hiyo na kupunguza uwezekano wa sherehe zenye kuvuruga.

Mfumo huu unaangalia sababu mbalimbali, ikiwa ni pamoja na aina ya tangazo linalowekewa nafasi, muda wa ukaaji, umbali wa tangazo kutoka eneo la mgeni na ikiwa nafasi iliyowekwa ni ya dakika ya mwisho, miongoni mwa ishara nyingi zaidi ili kuamua ikiwa nafasi iliyowekwa inapaswa kuzuiwa.

Pata maelezo zaidi kuhusu teknolojia ya ukaguzi wa nafasi zilizowekwa

Kwa zaidi ya muongo mmoja, Airbnb imetoa ulinzi dhidi ya uharibifu unaoongoza kwenye tasnia kwa Wenyeji. Ulinzi dhidi ya uharibifu kwa Mwenyeji, ambao ni sehemu ya AirCover kwa ajili ya Wenyeji, unajumuisha ulinzi huu ikiwa mgeni hatalipia uharibifu anaosababisha kwenye nyumba au mali yako akiwa anakaa kwenye eneo lako:

• Ulinzi dhidi ya uharibifu wa USD milioni 3: Hii inajumuisha nyumba yako pamoja na vitu vilivyomo.
• Ulinzi wa sanaa na vitu vya thamani: Tunalinda sanaa, vito na vitu vya kukusanywa, ambavyo vinaweza kurejeshwa ikiwa vimeharibiwa.
• Ulinzi wa magari na boti: Tunatoa ulinzi dhidi ya uharibifu wa magari, boti na vyombo vingine vya majini ambavyo unaegesha au kuhifadhi kwenye nyumba yako.
• Ulinzi dhidi ya uharibifu wa mnyama kipenzi: Tunalipia uharibifu unaofanywa na wanyama vipenzi
• Kufanya usafi wa kina: : Tunatoa fidia kwa ajili ya huduma za kufanya usafi wa ziada zinazohitajika ili kuondoa madoa na harufu ya moshi.
• Ulinzi dhidi ya hasara ya mapato: Tunakufidia mapato yaliyopotea iwapo utaghairi nafasi zilizowekwa za Airbnb ambazo zimethibitishwa kwa sababu ya uharibifu wa mgeni.
• Mawasliiano ya usalama ya saa 24: Endapo utajihisi kwamba hauko salama, programu yetu inakupa ufikiaji wa mbofyo mmoja kwa maafisa wa usalama waliopata mafunzo mahususi, mchana au usiku.

Ikiwa mgeni ataharibu eneo au mali zako, wewe (au Mwenyeji Mwenza aliye na ruhusa kamili za kufikia kwa niaba yako) unaweza kutembelea Kituo chetu cha Usuluhishi ili kuwasilisha ombi la kufidiwa kwa hatua chache tu, kisha ufuatilie kwa urahisi mchakato huo kuanzia kuwasilisha hadi kupokea malipo. Ombi lako litatumwa kwanza kwa mgeni. Mgeni asipojibu au kulipa ndani ya saa 24, utaweza kuihusisha Airbnb. Wenyeji Bingwa (walio na matangazo nje ya jimbo la Washington nchini Marekani) hupata uelekezaji uliopewa kipaumbele na urejeshaji wa fedha wa haraka.

Bima ya dhima ya Mwenyeji, ambayo ni sehemu ya AirCover kwa ajili ya Wenyeji, hukulinda katika tukio nadra ambapo mgeni atajeruhiwa au mali yake kuharibiwa au kuibwa akiwa anakaa kwenye eneo lako. Watu wanaokusaidia kukaribisha wageni, kama vile Wenyeji Wenza na wafanya usafi, pia wamejumuishwa katika bima hii.

Bima ya dhima ya Mwenyeji hukufidia ikiwa utakutwa unawajibika kisheria kwa:

• Jeraha la mwili kwa mgeni (au wengine)
• Uharibifu au wizi wa mali ya mgeni (au wengine)
• Uharibifu unaosababishwa na mgeni (au wengine) kwenye maeneo ya pamoja, kama vile kumbi za majengo na nyumba zilizo karibu

Ikiwa unahitaji kuwasilisha madai, tumia tu fomu yetu ya kujiunga na bima ya dhima. Tutatuma taarifa unayotoa kwa mtoa bima wetu kampuni nyingine inayoaminika, ambayo itampa mwakilishi ashughulikie madai yako. Atatatua madai yako kulingana na masharti ya sera ya bima.

Ikiwa wewe ni Mwenyeji wa Tukio, unalindwa na bima yetu ya dhima ya Matukio.

Pata maelezo zaidi kuhusu bima ya dhima ya Mwenyeji

Similar to how you’re covered by Host liability insurance through AirCover for Hosts, service hosts are covered by Airbnb’s Experiences & Services liability insurance. All service hosts are also required to maintain liability insurance appropriate for their business while providing a service.

When Airbnb Services take place in your home, Experiences & Services liability insurance applies if the service host is responsible for damaging your home or belongings.

Get more details about Experiences & Services liability insurance.

AirCover for Hosts’ Host damage protection, Host liability insurance, and Experiences & Services liability insurance don’t cover hosts who offer stays or experiences in Japan, where Japan Host Insurance and Japan Experience Protection Insurance apply, or hosts who offer stays through Airbnb Travel LLC. All coverage limits are shown in USD.

Host liability insurance and Experiences & Services liability insurance are underwritten by third-party insurers. 

If you’re hosting homes, experiences, or services in the UK, the Host liability and Experiences & Services liability insurance policies are underwritten by Zurich Insurance Company Ltd., and arranged and concluded at no additional cost for UK hosts by Airbnb UK Services Limited, an appointed representative of Aon UK Limited, who are authorized and regulated by the Financial Conduct Authority. Aon’s FCA register number is 310451. You can check this by visiting the Financial Services Register or contacting the FCA at 0800 111 6768. The Host liability and Experiences & Services liability policies within AirCover for Hosts are regulated by the Financial Conduct Authority. The remaining products and services are not regulated products arranged by Airbnb UK Services Limited, FPAFF609LC.

If you’re hosting homes, experiences, or services in the European Economic Area (EEA), the Host liability and Experience & Services liability insurance policies are underwritten by Zurich Insurance Europe AG, branch in Spain, and arranged and concluded at no additional cost for the benefit of hosts in the EEA by Airbnb Spain Insurance Agency S.L.U. (ASIASL), a non-tied insurance agency supervised by the Directorate General for Insurance Pension and Funds (DGSFP) and registered in Spain with number AJ0364 in the Registry of the Insurance Distributors of the DGSFP. You can verify this registration by visiting the DGSFP Insurance Distributors Register, and you can access full details of ASIASL here.

Host damage protection isn’t insurance and isn’t related to Host liability insurance. For listings in Washington state, Airbnb’s contractual obligations under Host damage protection are covered by an insurance policy purchased by Airbnb. For hosts whose country of residence or establishment is outside of Australia, these Host Damage Protection Terms apply. For hosts whose country of residence or establishment is within Australia, Host damage protection is subject to the Host Damage Protection Terms for Australian Users.

Information contained in this article may have changed since publication.