Hitilafu imetokea kwenye malipo yako

Is your transaction not going through? This can happen for a number of different reasons, including:

Your credit or debit card has expired
The billing address or phone number you entered don’t match those associated with your credit or debit card
The payment method you tried isn't accepted in your area
You’ve exceeded the daily withdrawal or purchase limit set by your bank or financial institution
Your credit or debit card doesn’t have sufficient funds to make the payment
Fraud prevention has been triggered

Tips to resolve common payment problems

If your credit or debit card has expired, update your payment method
Double-check the billing address, ZIP code, and phone number of your credit or debit card
Make sure the payment method is accepted in your area
Check that your payment method has been confirmed
Contact your bank or financial institution to find out why your card might be getting declined

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