Ruka kwenda kwenye maudhui
    Nenda mbele ili upate matokeo yaliyopendekezwa
    Habari za hivi punde kuhusu COVID-19
    Ili upate machaguo ya kughairi na kurejesha fedha, chagua nafasi iliyowekwa kwenye ukurasa wa Safari. Sera yetu ya sababu zisizozuilika inatumika tu kwenye nafasi fulani zilizowekwa. Ikiwa tarehe yako ya kuingia ni baada ya tarehe 15 Septemba, rudi hapa tena tarehe 15 Agosti, 2020 ili kupata habari za hivi punde.

    Kwa nini ninapaswa kulipa na kuwasiliana moja kwa moja kupitia Airbnb?

    Paying and communicating through Airbnb helps ensure that you're protected under our Terms of Service, Payments Terms of Service, cancellation and refund policies, Host Guarantee, Host Protection Insurance program and other safeguards. It also makes it easy to find and reference important reservation details like a listing's address, your itinerary, check-in details, and other useful information. We can’t provide these benefits if your reservation isn’t booked and paid for directly through Airbnb.

    Paying or communicating outside of Airbnb also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

    Report suspicious messages

    Never pay for your reservation outside of Airbnb. If someone asks you to pay for a reservation outside our on-site payment system—or you think someone might be sending you links to a fake Airbnb site—tell us about it in this form and report the message.

    If you didn’t pay your host through Airbnb (for example, a wire or bank transfer), you may have paid for a fraudulent reservation. To get help, let us know immediately.

    If you’re not sure, you can check if your reservation was booked through Airbnb.

    To report a message:

    1. Go to your Messages on airbnb.com and click the conversation with the suspicious message
    2. In the message, click the Flag icon
    3. Select the reason you’re reporting this person, then click Next
    4. If you also want to block all communication with this person, click Yes, block now
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