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    When you sign up, you can choose to receive promotional and policy notifications, and add a phone number to get certain phone and text notifications.

    Types of notifications

    • Messages: Communication from Hosts or guests
    • Reminders and suggestions: Reservation reminders, helpful tips to improve your trip, and other messages related to your activities on Airbnb
    • Promotions and tips: Coupons, promotions, surveys, product updates, and inspiration from Airbnb and its partners
    • Policy and community: Updates on home-sharing laws and advocacy efforts in your community
    • Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests

    Choose how you get alerts

    You can choose how you’d like to receive your alerts in your notification settings. Options include: phone calls, texts, push notifications to your Airbnb app, or emails.

    Turning off notifications

    You can turn off most notifications in your notification settings. You can also:

    • Text (SMS): Reply STOP. To start receiving them again, reply START
    • Emails: Click Unsubscribe in Promotions and tips or Policy and community email
    • Push: Go to your mobile or tablet settings and turn off push notifications for the Airbnb app
    • Phone: Ask the caller to remove you from the Airbnb call list

    Receiving important info

    There are some important notifications that can’t be turned off. You don’t want to miss notifications about:

    • Reservations
    • Account activity
    • Legal updates
    • Security and privacy notices
    • Customer service requests

    In some circumstances, like if we can’t reach you by email, we may need to contact you by phone or in some other way.

    Airbnb's mailing address: 888 Brannan St., San Francisco, CA 94103

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